customer resource center

How do I pay my monthly bill?
Based on the terms of your contract you will either receive an invoice on a monthly, quarterly, semi-annual or annual basis. We bill in advance, so if you receive a quarterly invoice in April it will be for the months of May, June and July. You can pay by check or you can get set up for Automatic Debit (ACH) from your checking account. If you would like to do this, please complete this ACH form and follow the instructions on the form. At this point we do not offer online bill pay.

How do I change my codes?
If you have questions on how to change, add or delete a user code, you may refer to your user manual or you may call us directly at 507.288.5520 or 888.50.ALARM and one of our trained dispatchers will help you along with the process. Be sure you know your password. Nothing can be done at our Central Monitoring Station without giving the proper password.

How do I add a user to my account?
If you would like to make a change to your call list, please call us directly in our Central Monitoring Station at 507-288-5520 or 888-50-ALARM. You will be required to give your password in order to make any changes to the account including adding or deleting authorized keyholder and non-responder names.

Going on vacation? What do I need to do?
If you are going on vacation, even if it is just for a weekend, we encourage you to call us and let us know. When you call you can tell us when you will be leaving and returning and what is the best phone number to reach you when you are gone. It is also good for us to note who, if anyone, should be coming or going into the house when you are gone. This way, if we do get an alarm we will save valuable time tracking you down to let you know of the incident.

I want to review my call list and instructions?
Everyone has instructions on their account that tell our dispatchers who to call and in what order to call them in the event of an alarm. Some people even have detailed instructions on how to react to certain alarms that are specific to their needs. If you have any questions on what your instructions are or who gets called in what order, call us and we can review your instructions with you. These can be mailed or emailed to you as well. You will need to have your password in order to review any account information.

I need new yard signs or decals.
Your decals and yard signs are your first line of defense against would-be burglars. Be sure your decals do not look worn and old. If you need new decals or yard signs, please call us at 507.288.5520 or 888.50.ALARM and we will send someone out to your home or business to replace your broken signs or worn decals free of charge. Click here to request your decal replacements.