customer resource center

Training

Provide adequate training for all system users before they use the system. Do a test to make sure they are comfortable with the features and functions of the system.

If you are going to actually set off the alarm, be sure to call our central station first.

Do periodic refresher training sessions.

Make sure all users know how to arm and disarm the system, and what to do if they trip the security system.

Users

Only give out keys and alarm codes to necessary people.

Have separate codes for each person, and don’t remove someone’s code without letting them know.

Have separate codes for people like the babysitter, cleaning service, or dog walker. Train these people on how to use the system and do a couple of tests to assure they are comfortable with the system.

Keep your list of keyholders and non-responders up to date; call us if you have a temporary employee, house sitter, or contractor who has a key and will be using the system.

Internal Devices

If you have motion detectors, make sure there are no balloons, drapes, or signs that may move in front of them and cause a false alarm. Be especially aware of forced air heating/cooling vents and ceiling fans.

Do a perimeter check each night before you arm the system. Make sure all doors and windows are locked to prevent them from being opened during the night and causing a false alarm.

Maintenance

Call us if you think your system is not working properly and schedule an inspection.

Replace old alarm systems with more up to date equipment.

When there is an alarm

Make sure everyone knows the procedures for calling to cancel a false alarm. Have the phone number to our central station handy; we have magnets and stickers with our direct central station number, call our office to request one.

Instruct all users to disarm the alarm system as soon as they cause a false alarm. If they do not have the disarm code, or they have problems disarming the system, have them call us right away; remember they will need to have their password to cancel the alarm signal with us.

Communicate with us

Communicate with us when you are going to be traveling. Let us know when you are leaving, when you are coming back, and who if anyone should be in your home during that time.

Notify us if you have work being done on your phone or if your power is going to be down.