False Alarm Reduction Program
We are proud to be the recipients of the 2010 Police Dispatch Quality (PDQ) Award. The PDQ Award recognizes the security company that best demonstrates a proactive and cooperative effort to reduce unnecessary alarm dispatches. Here are some of our false alarm initiatives.
Keeping false alarm incidents low is high on our priority list in our Central Monitoring Station. As a result we have implemented many false alarm reduction initiatives and experience consistent low false alarm rates.
Each day we run a report that lists all the dispatches for the day prior. We review this list and determine which dispatches were reported as false alarms. Once determined we can effectively work with a client who may have a high number of false alarms to reduce or eliminate those issues.
When we dispatch the LEC (police), we follow-up with them for an update so we can log it into the system under that account. Additionally, if we dispatch the LEC and we were not able to contact a key holder, we will call the customer that day and leave a message to let them know the police were dispatched. This way, the customer is not surprised if they get a notice from them in the mail that they were at the house.
We also run a Missed Test Report daily which helps us make sure everything is working with our customer’s lines of communication. Our systems are set up to perform tests automatically. If a system misses its set test time and date, it will show up on the Missed Test Report. A dispatcher reviews the list and takes the steps needed to rectify the situation. The key to keeping false alarm rates low is working together with our customers.
We are here to help our customers when there are false alarms.
Visit the False Alarm Reduction Tips section to see what you can do to help reduce false alarms.
