Communication Options
CustomConnect
CustomConnect is the first long range wireless mesh network using wireless radio technology to transmit an alarm signal. What this means to you is that there is no need for a phone line and it provides double redundancy. You will be directly connected to our Central Monitoring Station with CustomConnect, even if there is a power failure. We receive a reliable signal by way of a rechargeable power source. This is the latest in security monitoring communication and is more reliable than the traditional means of communication. It is UL® Listed and approved by the National Fire Protection Association (NFPA) for commercial fire alarm monitoring.
Benefits of CustomConnect
- No phone lines are required – reducing costs.
- UL® listing for fire so there is no need for additional phones line for fire.
- No chance of cellular disruptions.
- It has multiple redundancies.
- Two-way communication.
- No risk of the connection being tampered with, (i.e. phone lines being cut).
- Quickest means of communication between your panel and our Central Monitoring Station.
Cellular Communication
If you have, or plan to remove your landline, you can still have your system monitored by our Central Monitoring Station via a cellular system. The cellular technology can act as a backup to your existing phone line or as the primary means of communication for monitoring. You can have your system monitored for the same or less than the phone company will charge you for a phone line.
VoIP
If your home or business is monitored by us, you understand the importance of your phone line. Have you heard of Voice over Internet Protocol (VoIP)? It is an alternative to the traditional landline as a way to communicate. VoIP provides phone service over the Internet or through your cable company instead of through the traditional means with your telephone company. If you are switching to VoIP, please remember to call us ahead of time. We will work with your VoIP provider to make sure your security/life safety system is working properly with your new VoIP system.
