there is a difference

Dedication – Commitment.

Our company philosophy is based on the desire to provide reliable and viable security and sound & media solutions. We pride ourselves on delivering the best in service, sales, installation, and overall customer service. We strive to stay technologically aware of what is the best solution for our customers. We have a strong family philosophy with our employees, and our people are committed to our customers. Our corporate mission statement is "To develop a trusting relationship while providing high-tech electronic solutions to assure value and peace of mind for our customers." This loyalty, dedication, and commitment to both the company and our customers are why we stand out from the rest. We are proud to have so many long-term employees grow and develop with the company. They are what makes the difference at Custom Alarm.

Local – Accessible – Involved.

We opened our doors in 1968 in Rochester and have been doing business in the area ever since. We are there for our customers during the sales process and most importantly after the sale. We have an enormous amount of repeat business from our current customers; this is due in great part to our high level of customer service. When you work with Custom Alarm, you will find a group of local people who engage with you, provide solutions, and are accessible for today’s needs and will be for future needs.

Professional.

Whether you need to speak with our Central Monitoring Station, our service department or our billing coordinator, you will be met with helpful, qualified, seasoned associates who will be sure to handle your needs promptly and professionally.

Custom Alarm…Custom Design.

We have a design department who help create a custom-designed system for you, not a one-size-fits-all package.