Customer Testimonials
"Jordan was great to work with while searching for a security/alarm system for our company. The process to finalize our system took a while and Jordan was very patient and understanding throughout the whole process. Jordan provided us with an amazing system at a reasonable cost and stuck within our budget. I would highly recommend Jordan and Custom Alarm to anyone in need of a security/alarm system. Everyone at Custom Alarm is dependable and punctual. A great company to do business with!" - Nicole, Rochester
"Mike our salesmen did a great job. We were so happy to be bumped on the list and have it done the next day! He worked so well with our needs. Very satisfied! Thank you so much!
Our installer was excellent! We were very happy. He even cleaned the sawdust mess! We are so happy with the service we are telling everyone about you! We had no intentions on ever putting an alarm system in. Due to life circumstances we had no choice. Custom Alarms worked so well with us and our needs. Our alarm was installed less than 36 hours after contacting them! We are so happy! Thank you for being a great company and employing excellent people!" – Paula and David, St. Charles
"Your company leads in excellence in service.”
General Manager,
Hampton Inn South – Rochester
"The team at Custom Alarm continues to do a wonderful job in Rochester and the many communities they serve.” – John, Bank Customer, Rochester
"Jordan was very good and I appreciate his excellent service/recommendations for our new house. Dave (our installer) was great. He made two visits over the past 6 months to check in on our new house build in Wabasha, MN, and he has been patient with the year-long project. Everyone has been excellent via cell phone and email communication. Erik has been very responsive on scheduling. Overall satisfaction on my side exceeded expectations. Excellent personnel - everyone has been awesome." - Dean, Cupertino, California
"Custom Alarm has a deep commitment to the community of Rochester and to delivering their mission in service of the greater community. The leadership team also extends care and compassion to all employees, which is one of the many things that contributes to the loyalty Custom Alarm employees have to their company. Custom Alarm employees are deeply engaged in community and civic life, and they are often pioneers in innovative 21st Century workplace improvement initiatives, including those related to health and wellness, creating a work culture that promotes flexibility and effectiveness as a strategic tool, and utilizing strengths-based approaches to team and employee development. The employees of Custom Alarm demonstrate their commitment to the community by living it every day.” – Jenny H
“We have been customers since maybe 1981 and have always be pleased with your wonderful service and great employees. Thank you.” – Chris & Kay, Rochester
"I have known Custom Alarm for 20 years. They are a stellar example of a family owned company that places customers and employees in the forefront of all that they do. This policy has served Custom well over the past many years.” – Kirk M.
"I was very impressed with the installation at our store. The Custom Alarm team did an outstanding job on this site. Everything was handled in a very professional manner. I would rate this as one of my best experiences I have had with a contractor. Working with Custom Alarm on this project felt like working with a very reliable partner. I appreciate the job they have done at this location. Thanks.” – Retail Customer
"Great job! Bernie is by far the most courteous and understandable sales person I have ever dealt with since moving to Rochester. Bernie was extremely patient and answered all my questions. Custom Alarm has much better equipment and professionalism than my prior security system company.” – Matt B, Residential Customer.
"Custom Alarm stepping in and helped out right away and installed a system for my daughter. Her house had been broken into and her friends purchased a system for her and really appreciated the work of John her salesmen and Custom Alarm.” – Residential Customer, Sara & Ken
"The head-end panel, conduit, monitor modules and wire mold that my Custom Alarm technician installed was picture perfect.” – Kerry D, Northfield
"I can’t say enough about my salesmen, Tom, I had 5 other companies I met with and I picked Custom Alarm because of Tom.” – Laurie B. Winona
"I received great customer service from my installer Josh”. – George C
"Tony was very helpful and very customer service focused and professional”. Great Guy! – Angie
